So, you've put a beautiful email together and hit the send button in BVCommerce. Whew, time to start counting the sales. Then, what, the page shows an error message. Now what, did the emails go out? Who received the emails and who didn't?
The answers to these questions depend on how much information hosting will give you. We had some issues within BV2004 and here's how we answered some of them.
BVCommerce sends out emails in alphabetical order. So, we simply set up email addresses for aaa@[yourcompany.com] and zzz@[yourcompany.com]. This still doesn't give you all of the answers, but it will give you some insight.
So, with the emails set up above, you will know if the email went to everyone. Next step. If your page is timing out, this is a setting that hosting can help with. What's happening is your page is timing out and there is a limit. I'm not sure about most hosting companies, but Randy at Globalweb has helped us. I'd give him a call.
The combination of those two solutions has resolved our problem.
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1 comment:
haha..nice blog, hope to see more news soon
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